FAQ

Once I book a session, how long does it show as Pending?
The sessions shows as pending until the Aromatherapist confirms the Appointment. Once the session is over, the status will change to Complete.

What if I have to cancel my free session? Will I be able to use it at a later date?
Yes, your free session should become available again to redeem if you cancel your initial booking. If you do not see it become available again, contact our support team and they will happily reinstate it for you.

My internet is not conducive to video chat. Is chatting via messages an option?
Yes! If Video Chat does not work for you on your device, you may use the Audio Chat feature, as well as the Text Chat feature. Just use the drop down menu provided to select this when booking your session.